One million passengers benefit from ‘on-demand bus service’

Abu Dhabi Mobility

The Abu Dhabi Mobility celebrates reaching one million passengers who have benefited from the “Abu Dhabi Link” on-demand bus service since its launch in 2020.

The service encourages visitors and residents to use public transport for their local journeys, reducing walking distances and waiting times

Abu Dhabi Mobility has announced that the total number of passenger journeys benefiting from the Abu Dhabi Link service in 2023 amounted to 367,000 trips. Additionally, the Abu Dhabi Link application was downloaded 27,000 times throughout the year.

Throughout the years, Abu Dhabi Mobility has consistently enhanced the On-Demand Bus Service in partnership with United Trans and Via. The service quality has improved, its scope has been expanded, and the smart application has been developed. These efforts have simplified operations, reduced waiting times, and increased vehicle usage.

Abdulla Al Marzouqi, Director-General of Integrated Transport Centre, expressed his pride in celebrating this significant milestone. He affirmed the commitment to continuously develop the service by utilising the latest technological advancements, algorithms, and real-time tracking technologies to ensure a seamless and reliable transport experience for the increasing number of users.

Last year, Abu Dhabi Mobility made several enhancements and adjustments to the On-Demand Bus Service and routes in Abu Dhabi and its suburbs, extending its reach to additional areas. This expansion has allowed more residents and visitors to have seamless travel between various residential areas and service facilities.

The On-Demand Bus Service has witnessed remarkable growth in the number of trips, increasing from 50,000 trips in 2020 to over 300,000 trips in 2023, with expectations to reach 400,000 trips in 2024.

In total, the buses covered more than 4 million kilometres to fulfil 80% of the requests. The service has been ranked among the top 15% of “VIA” services operated worldwide.

The On-Demand Bus Service operates on the principle of providing a bus upon request to transport community members from their current locations to their desired destinations within specific areas.

This service is part of the first- and last-mile connectivity solutions, using small buses that operate on-demand through a smart application in designated areas across the emirate.The service is accessible through the Abu Dhabi Link app in the Apple Store and Google Play Abu Dhabi Link.

Abu Dhabi Link buses run daily from 6 am to 11 pm. They serve different areas, such as Yas Island, Khalifa City, Saadiyat Island, and Al Shahama, for a fare of two dirhams with the Hafilat card.